Is there a minimum or maximum hire period?
During peak season our minimum hire charge is 7 nights. For the remainder of the year, our minimum hire charge is 3 nights other than over Bank Holidays when this increases to 5 nights. We offer discounts of 5% for trips of 2 weeks increasing to 10% discount for trips of 3 weeks or more.
Are your motorhomes fully insured?
We include fully comprehensive UK insurance for the vehicle for up to three drivers as standard. Breakdown cover is also included. If you are planning on travelling to the Republic of Ireland or Europe an additional charge of £15 per night will apply for EU insurance and breakdown cover. Please note that our insurance does not cover your personal items and we strongly recommend arranging adequate travel insurance to protect yourself in the event of loss/damage of your personal items.
Do you allow pets?
We do allow dogs in certain motorhomes, dependant on size and breed. An additional charge of £30 per pet per trip will apply and dogs must be kept off the beds and furniture.
What happens if the vehicle breaks down?
In the unlikely event of a breakdown with the vehicle, we include 24-hour comprehensive breakdown cover as standard. If you encounter any problems with the appliances/equipment within the motorhome, please contact us for advice. It may be that you may have to visit a Motorhome dealership for repairs to be carried out and you will be reimbursed for any pre-authorised expenses incurred. Expenses incurred due to your own fault (such as locking the keys in the vehicle, using the wrong fuel, or running the battery flat will not be reimbursed).
Do you have fixed collection and return times for the motorhomes?
At the time of your booking we will discuss and agree collection and return times with you. We will do our upmost to be as flexible as possible with collection and return times according to your plans, however, please ensure that these are adhered to so as not to impact on the next customers booking.
Do you impose a mileage limit on your motorhomes?
All hires include unlimited mileage as standard.
Where can I park my car whist I am away?
You are welcome to store your car in our secure building whilst you are away however this is entirely at your own risk. The keys for your vehicle must be left with us and will be stored in our safe.
Why do I have to pay a security deposit?
We take a security deposit of £1,000 on a credit or debit card in advance of the hire commencing. This is to cover any accidents or damages to the motorhome and full details are included within our Terms and Conditions.
Is smoking permitted?
We do not allow smoking in any of our motorhomes – this includes tobacco and vaping products.
What documentation do I have to provide to hire a motorhome?
In advance of the hire date and ideally at the time of booking, please provide us with the Driving Licence number and National Insurance number for all drivers. On the day of collection, each driver must bring with them their driving licence card, passport and a recent (3 months) proof of address in the form of a bank statement, credit card statement, council tax bill, gas/electric/water bill. Photocopies of any documents are not acceptable. The details and address etc must match on all documents otherwise we will be unable to cover that driver.
What is included within the price?
Please view the Whats Included page for full details of items included within the standard hire charge.
How long will a motorhome handover take?
We will spend between 30 minutes and one hour demonstrating and explaining how everything works to make sure you feel comfortable with all the controls. We also include a detailed Customer Guide in all our motorhomes.
How do we use the free membership of the Camping and Caravanning Club?
To add value to your camping experience we are members of The Camping and Caravanning Club Privilege Scheme, which entitles you to up to 30% off Club Sites and 15% off Camping in The Forest Sites. In your hire unit you will find a copy of the Camping and Caravanning Club Privilege Guide, which lists all participating sites helping you to choose the perfect location throughout your entire journey. You can also find details of their sites on the Club website www.campingandcaravanningclub.co.uk
When you’ve selected the Club Site you’d like to stay on, all you have to do is show them the Privilege key fob, which you will find on the keys of your hire vehicle, on arrival to claim your discount.
To guarantee your pitch it’s best to book. To Book your campsite please call the service centre on 024 7647 5426 for Club Sites or 024 7647 3008 for Camping in the Forest sites and let the advisor know that you are booking under the Privilege Scheme. A minimal deposit will be taken and upon arrival at the Club Site, your due balance will be discounted accordingly on presentation of the Privilege key fob provided. Alternatively, you can make a non-member booking online and follow the same process.
What is your policy surrounding any further COVID-19 restrictions?
In the event of an enforced lockdown meaning that your motorhome hire is not possible, we will allow you to transfer the booking to alternative dates in the future without any financial penalty. The full monies paid including the £250 deposit will simply transfer across to the new dates. If you decide to rearrange the trip during a different time of year (e.g. during peak season rather than mid-season) then the appropriate difference in hire charge will be payable. If you decide to cancel rather than postpone your hire booking, then you will be subject to the terms of our normal Cancellation Policy in our Terms and Conditions.
Can I arrange to view one of your motorhomes prior to booking?
We can usually accommodate viewings of motorhomes by prior arrangement; however, this will depend on the time of year and which particular model you wish to view. Please give us a call to have an initial discussion and to book in a viewing if required.
Do you offer Gift Vouchers?
We do sell Gift Vouchers which are available in denominations of £100, £250 and £500. The vouchers are valid for a period of 24 months from the date of issue and can be deducted against the cost of any motorhome hire charge.
Who can drive your motorhomes?
Our motorhomes can all be driven on a standard full UK driving licence.
All drivers of our motorhomes must be over 25 years of age and under 75 and have held a license for at least 2 years. We can sometimes arrange insurance for drivers outside these criteria – please contact us for details. In all cases, please let us know if you have any penalty points or convictions on your license – in most cases you’ll still be able to hire a Motorhome, but it may mean a small additional premium to the insurance.
Can you explain what happens on collection day?
So as not to impact on any other customers, we request that you arrive at the specified collection time slot which will have been discussed with you at the time of booking and will be specified in your booking confirmation paperwork. On arrival at our premises we will complete the necessary paperwork with you which will consist of a hire agreement and a copy of our Terms and Conditions. We will also take copies of all driver documentation and take payment of your Security Deposit. We will then give you a detailed handover of the vehicle, explaining how all the equipment works and answering any questions that you may have.
What do I need to do before returning the vehicle to you?
Before returning the motorhome to us, please make sure that: –
- The Diesel tank is completely full.
- All contents of the vehicle are present as per the inventory.
- The toilet cassette is emptied and is thoroughly cleaned including the cassette housing.
- The interior of the vehicle including the garage locker is in a clean standard including all kitchen appliances and the toilet, shower etc.
How old are your motorhomes?
All of our hire motorhomes are under 2 years old.
Can you supply child seats?
Regrettably we are unable to provide child seats or assist with the fitting of any child seats. Our vehicles are equipped with standard diagonal seatbelts which will accommodate most child seats.
Can you provide Bedding and Towels?
we are able to provide bedding and towels for customers traveling from overseas for an additional cost. Due to the costs involved in dry-cleaning duvets, covers, towels etc we ask our UK customers to provide their own bedding and towels.