Contact Us

If you would like to make an enquiry, please send us a message using the contact form or alternatively you can contact us using our details below.

Telephone: 01274 581999
Email: hire@northernleisure.co.uk

10 + 4 =

Frequently Asked

^

Is there a minimum or maximum hire period?

Our minimum hire period is 3 nights other than during peak season when this increases to 7 nights.  There is no maximum hire period and we offer discounts for bookings over 3 weeks – please contact us for a bespoke quotation.

^

Are your motorhomes fully insured?

We include fully comprehensive UK insurance and breakdown cover for one driver as standard.  Additional drivers can be added for a small additional charge.

If you are planning on travelling to the Republic of Ireland or mainland Europe (EU countries only) an additional charge of £100 per week will apply for EU insurance and breakdown cover.

^

Do you allow pets?

We do allow dogs in certain motorhomes, dependant on size and breed.  An additional charge of £30 per pet per trip will apply and dogs must be kept off the beds and furniture. 

^

Can you deliver and collect the motorhome?

Dependant on demand, we may be able to arrange delivery and collection of the motorhome subject to an additional charge.   Please ask for details.

^

What happens if the vehicle breaks down?

In the unlikely event of a breakdown with the vehicle, we include 24-hour comprehensive breakdown cover as standard.

If you encounter any problems with the appliances/equipment within the motorhome, please contact us for advice.  It may be that you may have to visit a Motorhome dealership for repairs to be carried out and you will be reimbursed for any pre-authorised expenses incurred.

Expenses incurred due to your own fault (such as locking the keys in the vehicle, using the wrong fuel, or running the battery flat will not be reimbursed)

^

Do you have fixed collection and return times for the motorhomes?

At the time of your booking we will discuss and agree collection and return times with you.  We will do our upmost to be as flexible as possible with collection and return times according to your plans, however, please ensure that these are adhered to so as not to impact on the next customers booking.

^

Do you impose a mileage limit on your motorhomes?

All hires include unlimited mileage as standard.

^

Where can I park my car whist I am away?

You are welcome to store your car in our secure building whilst you are away (at your own risk).

^

Will my normal driving licence be OK to drive a motorhome?

Our motorhomes can all be driven on a standard full UK driving licence.

All drivers of our motorhomes must be over 25 years of age and under 75 and have held a license for at least 2 years

Please let us know if you have any penalty points or convictions on your license – in most cases you’ll still be able to hire a Motorhome, but it may mean a small additional premium to the insurance.

^

Why do I have to pay a security deposit?

All our motorhomes have a £1,000 preauthorisation charge on credit or debit card at the time of the collection.  This is NOT removed from the bank but is held as a security deposit in case of accident or damage to the motorhome.

^

Is smoking permitted?

We do not allow smoking in any of our motorhomes – this includes tobacco and vaping products. 

^

What documentation do I have to provide to hire a motorhome?

For each driver we will require the following prior to commencement of the hire: –

  • Driving Licence
  • National insurance number
  • Passport
  • Utility Bill dated within the last 3 months
^

What is included within the price?

Please refer to the “Whats Included” page for full details of items included as standard and optional extras.   If you have any queries at all, please contact us and we will do our best to accommodate your requests.

^

How long will a motorhome handover take?

We will spend between 30 minutes and one hour demonstrating and explaining how everything works to make sure you feel comfortable with all the controls.  We also include a user guide in all our motorhomes including photographs, instructions and troubleshooting. 

^

How do we use the free membership of the Camping and Caravanning Club?

All customers receive free temporary membership of the Camping and Caravanning Club for the duration of your hire, which entitles you to save £7.10 per pitch per night on all Club sites.

Contact Us Today For a No Obligation Quote

hire@northernleisure.co.uk

01274 581999

Otley Mills, Ilkley Road, Otley LS21 1QS